Privacy Policy

1. Who we are

McLaren Healthcare Limited ("we", "us", "our") is a registered social care provider operating in England. Our registered office is at 167-169 Great Portland Street, London W1W 5PF. We are the data controller for personal information collected through this website and our services.

You can contact us about data protection matters at: [email protected] or by calling 0204 568 2915.

2. What information we collect

We may collect the following categories of personal information:

• Contact details name, email address, telephone number, and postal address when you contact us or submit a form.
• Referral information details about individuals being referred for care, including health and social care needs, provided by professionals making referrals.
• Employment enquiries CV, work history, and contact details submitted via our careers form.
• Website usage data IP address, browser type, pages visited, and time spent on pages, collected via analytics tools.

3. How we use your information

We use personal information to:

• Respond to enquiries and referrals submitted through our website.
• Assess and process care referrals in line with our safeguarding and care obligations.
• Process job applications and expressions of interest.
• Improve our website and services through anonymised analytics.
• Comply with our legal and regulatory obligations as a CQC regulated provider.

4. Legal basis for processing

We process personal data under the following lawful bases (UK GDPR Article 6):

Where we process special category data (such as health information in referrals), we rely on Article 9(2)(c) for vital interests and Article 9(2)(h) for health and social care purposes.

• Legitimate interests responding to general enquiries and improving our services.
• Legal obligation meeting our duties as a regulated care provider.
• Vital interests processing referral information where necessary to protect the health and safety of individuals.
• Consent where you have explicitly agreed to us contacting you.

5. How we share your information

We do not sell your personal data. We may share information with:

• Our staff and care teams, on a need to know basis, to deliver services.
• Regulatory bodies such as the Care Quality Commission (CQC) where required by law.
• Third party service providers (e.g. IT systems, email platforms) who process data on our behalf under data processing agreements.
• Other health and social care professionals involved in an individual's care, where appropriate.

6. How long we keep your information

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. General enquiry data is typically retained for 12 months. Referral and care records are retained in line with NHS and social care guidance (generally 8 years for adult records). Job application data is retained for 6 months unless you are offered a role.

7. Your rights

Under UK GDPR, you have the right to:

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month.

• Access request a copy of the personal data we hold about you.
• Rectification ask us to correct inaccurate or incomplete data.
• Erasure request deletion of your data where there is no lawful reason to retain it.
• Restriction ask us to limit how we use your data in certain circumstances.
• Portability receive your data in a structured, machine-readable format.
• Objection object to processing based on legitimate interests.
• Withdraw consent where processing is based on consent, you may withdraw it at any time.

8. Cookies

Our website uses essential cookies required for it to function, and optional analytics cookies to help us understand how visitors use the site. You can manage your cookie preferences through the cookie consent banner displayed on your first visit.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.

11. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.